Firetrust Website and App Policy

We believe it is important that you know how we treat information about you which we receive via the Internet. Our commitment to personal privacy is paramount - none of our products contain any form of Adware or Spyware.

Firetrust Limited lets you visit the Firetrust website without revealing any personal information about yourself. We will ask you when we need information that personally identifies (personal information) about you. Firetrust requests personal information from our users at several different points on our website. The personal information we collect is used only to respond to your inquiry, process an order, allow you to access specific account information, or advise you of special promotions, discounts, updates and new products via email/messaging service or advertising.

Firetrust is the sole owner of the information collected on this site. We will not use or disclose this information for purposes other than those set out in this statement or in our end user agreement.

By using this site or any services provided through the site, you expressly consent to the use and disclosure of information as described in this Privacy Statement.

Google API Services User Data Policy for MailWasher:

MailWasher's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

The MailWasher App collects personally identifiable information which includes your email address. This information is used soley for app functionality so you can view and delete your emails. The data will not be shared with anyone or any other company. You can request that your data is removed by sending an email to

Collection and Use of Personal Information

Firetrust does not collect any personal data about you on this website or in connection with any other service, apart from information which you volunteer (for example by e-mailing us, by purchasing a product from us, by downloading a product from us, or by registering your product with us, or by using our online feedback form). When you enter any personal information in to a Firetrust App/Product, that information is not uploaded to any Firetrust servers or 3rd party servers, but stays on your computer. When you purchase a product from Firetrust, we may collect information including your contact details and credit card details.

Please note that credit card information may be retained by our billing provider (Stripe or Paypal) as a record of any transaction we undertake with you. Firetrust does not store your credit card details. Information which you provide us is used by Firetrust only in line with the purpose for which you provided it and will not be made available to third parties other than to our online billing provider and our banking institution to enable a purchase of a product to be processed, or a third party purchaser of all or part of Firetrust’s business, and in the case where your email address may be anonymized as a token and used for demographic information for our own advertising. Please note that the transfer of information by us to such third parties may involve a transfer of that information to countries outside New Zealand.

If Firetrust has your email address, we may contact you by email to advise you of product updates, subscribe you to our newsletter or offer you Firetrust or third party products. You can opt out from receiving these emails at any time. Your preferences can be updated online by clicking here. Firetrust may also contact you in relation to customer support queries which you lodge.

Your personal data may also be anonymised and used for statistical purposes.


The Firetrust website may contain links to other websites. Please note that when you click on one of these links, you are leaving our website and travelling to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. This privacy statement applies solely to information collected by this website.


“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Session (temporary) cookies may be used from time-to-time to enhance navigation within the website. These cookies are destroyed when the user closes their web browser.

Your Firetrust ID and Related Information

The Firetrust web site allows you to create a “Firetrust ID” based on your personal information. This is required when synchronizing account information or using the mobile versions.

Data Security

Firetrust is committed to protecting the security of your information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure and as a result we cannot ensure the security of information you transmit to us; accordingly, you acknowledge that you do so at your own risk. Once we receive your data transmission, we make all commercially reasonable efforts to ensure its security on our systems:

Your MailWasher ID and any account information and content is protected by encryption and only you have access to it; Your personal information and data stored in our systems is protected by various physical, electronic and procedural safeguards. It is housed in a secure facility and physical and network access to this facility is restricted to select trained staff. Firetrust regularly evaluates its technologies, facilities, procedures and potential risks to maintain the security and privacy of our users’ data.

Firetrust employees have no way to monitor or view your personal information or content stored in the Firetrust service as all content is encrypted.

If Firetrust learns of a security system breach we may attempt to notify you and provide information on protective steps, if available, through the e-mail address that you supplied during registration or posting a notice on our web site.

Data Retention and deletion:
When you delete your user account in the MailWasher App, all record of it is permanently deleted from our records. If you wish us to manually do this, please contact with your username and we will permanently delete your account.

Log Files

Google Analytics is used to analyze traffic to this website. Google Analytics does not create individual profiles for visitors. Unlike some tracking services, Google Analytics does not have a database of individual profiles for each visitor. Google Analytics only collects aggregate data.

Changes to Policy

Firetrust reserves the right to change this policy at any time by updating modifications on this site.