TERMS OF SALE

How to Pay

You can pay using Visa, Mastercard, American Express, JCB, Solo, Cash, Check, Paypal or bank transfer. Purchase Orders are only accepted for business customers by prior arrangement.

Sales Tax

A sales tax of 15% is included in the price of all purchases made by New Zealand residents.

Purchase Orders

Purchase Orders are only accepted from previously authorized business customers for order amounts over $500.00. They must be faxed to +64 39631439 or mailed to:

Firetrust Limited
P.O.Box 4620
Christchurch 8140
New Zealand

We will contact you directly when your order has been accepted.

Refunds

Firetrust offers free evaluation downloads of all of our products to ensure that the software meets your needs and functions on your PC. If you are interested in purchasing any of our products, we encourage you to download and evaluate our applications before purchasing them. This is a risk-free way of ensuring you are getting exactly what you want before spending any money.

If you are in anyway unsatisfied with your purchase, please contact support@firetrust.com within 90 days of your purchase for a full refund.

Bank Fees

If paying via credit card, your card provider or bank may charge you a percentage foreign transaction amount separate from the purchase price of the goods and/or a currency exchange rate advantageous to them.

If paying by bank transfer, your bank may charge you a transaction fee for making a bank transfer.

These fees are unknown to Firetrust Limited and Firetrust Limited is not responsible for these bank fees.

Price Protection

Our products are sold through various channels under various discounts, promotions, and purchase incentives. We are not responsible for refunding any price paid or difference between an original purchase price and the price of a third-party vendor or a subsequent special promotion price offered through Firetrust.

Renewals

Some of Firetrust’s software require an annual renewal. You will be contacted by email or via the software before your renewal is due. You will NOT be automatically charged as Firetrust does not keep a copy of your credit card information.

License Start Date

The period of the license begins from the purchase of the license key, not when it is entered in to the software or activated.

US Export Restrictions

Firetrust software and technical information is subject to the U.S. Export Administration Regulations and other U.S. and foreign law, and may not be exported or re-exported to certain countries (currently Cuba, Iran, Iraq, North Korea, Sudan, and Syria) or to persons or entities prohibited from receiving U.S. exports (including those (a) on the Bureau of Industry and Security Denied Parties List or Entity List, (b) on the Office of Foreign Assets Control list of Specially Designated Nationals and Blocked Persons, and (c) involved with missile technology or nuclear, chemical or biological weapons). You may not download Firetrust software or technical information if you are located in one of these countries, or otherwise affected by these restrictions. You may not provide Firetrust software or technical information to individuals or entities located in one of these countries or otherwise affected by these restrictions. You are also responsible for compliance with foreign law requirements applicable to the import and use of Firetrust software and technical information.

Online Order Discrepancies

If you have a discrepancy with an order placed directly with Firetrust, including issues regarding mistakes with the items purchased and/or the amount charged, direct your questions and comments to support@firetrust.com.

Product Support

If provided directly by Firetrust, product support and customer service is offered in the English language.