Thank you for choosing HideAway.
HideAway gives you so much more flexibility and speed than a VPN or Encrypted Tunnel. Not only can you shield your internet activity from prying eyes, keeping anonymous as your surf with super strong encryption, bypass internet geographical restrictions so you can watch any content, but HideAway does it better with more features as you can read on below.
• Unblock movies, video, sports, tv, music in geographically restricted countries.
• You're always connected, so no waiting to connect to watch or do something online.
• Anonymous and secure internet surfing to protect your privacy.
• Connect to different countries simultaneously by choosing which applications or websites to connect via different countries.
• Faster than a VPN, with high speed dedicated servers around the world and no data limits.
While simple to use, you get the benefit of ultimate flexibility when you connect with HideAway.
HideAway requires you to use a login called a Firetrust Login (consisting of an email address and a password). You use this login for each computer you have HideAway running on.
1. Login for exisiting users - If you already have a Firetrust Login (If you have used MailWasher Mobile, it's the same login), use this here.
2. Reset your password - Click to reset your password if you have forgotten it.
3. New Users - Create Login - New users will need to create a Firetrust Login which consists of an email address and a password.
When you login to HideAway you'll see this screen to choose a device profile. Each of your computers can have a unique device profile with different rules for each device/computer.
Choose the Master profile if you only have one computer, if you will use HideAway on a 2nd computer then choose to Add another computer.
If you want to use HideAway on more than one of your computers at the same time, you'll need more than one license key. If you use this master profile on a 2nd computer, HideAway will pause working on the initial computer, or you have the option of creating a different device profile.
Each device profile is unique in that it has its own rules.
EDIT PROFILE NAME: Once logged in you can edit your profile name by clicking on your email address and then the gear icon. You can then edit the name of your profile by clicking the pencil icon.
DELETE PROFILE: Once logged in you can delete your profile by clicking on your email address and then the gear icon. You can then delete your profile by clicking the trash icon.
1. Master is your main device profile - The Master device profile is your main profile if you are only using HideAway on one computer.
2. Add a 2nd computer - To add a 2nd computer, enter a name of the computer (eg Laptop) and click Save.
This is the screen you'll see after first logging in to HideAway. From here you can start by adding your first rule.
1. Click to swap/edit/delete device profiles - HideAway lets you have different profiles for different devices, so each device profile can have different rules. To edit a profile name or delete a profile, click on the gear icon after clicking your email address.
2. Add a new rule to get started - Click this button to add your first rule to get started.
The MY RULES page shows all your rules and some basic controls to turn each rule and its encryption on and off, plus set the location of a rule. To add a new rule, click the ADD NEW RULE button.
1. Your Firetrust Login (dropdown to show/select devices) - Click your email address to change the device profile. Each device has its own set of rules. For example your laptop computer might have different rules than your desktop computer. You can also logout here.
2. Turn rules on or off. Click to toggle enable/disable. - The check mark lets you turn a rule on or off. Click the check mark to toggle the rule as enabled (orange) or disabled (grey). When a rule is off, HideAway will not act on that rule and your internet traffic will bypass HideAway.
3.Encryption is enabled. Click to toggle enable/disable. - The shield icon lets you turn encryption for the rule on or off. Click the shield to toggle the encryption for the rule as enabled (orange) or disabled (grey).
4.Click to edit your custom rule - If you have created a custom rule, you can alter it by clicking the spanner icon. This will take you to the custom rules screen. Custom rules can also have their rule name and description altered here by clicking on the pencil icon which appears when you hover over the rule.
5. Change location this rule is redirected to - For preset rules, click the location icon to change the location where this rule is redirected to.
6. Delete this rule - Clicking the trash bin icon deletes the rule.
7. Add a new pre-defined or custom rule - This button takes you to the Preset Rules screen where you can choose to enable any preset rule. The Preset Rule page also lets you create your own custom rule.
8. Priorotize your rules by drag and drop - Your rules need to be set in order of priority - drag and drop to their new location above or below other rules. Websites should be at the top, applications belong under websites and if you have one enabled, any all country redirect rules should be at the bottom. This is because, for example if you have Google Chrome redirected through Sweden, then you still want Hulu.com accessible in the USA so the Hulu.com rule needs to be above the Google Chorme rule.
9. Basic internet traffic traits - These statistics show the traffic through HideAway (encrypted and non-encrypted) and traffic which does not go through HideAway.
To get here: On the MY RULES page, click the ADD NEW RULE button
The Preset rules screen lists preset rules which are already configured to use. Click the ADD button to add any rule to your MY RULES page so it can be used.
Click the arrow next to each rule to get more information about the rule.
1. Search for preset rules - Start typing to search for preset rules to use
2. Click to Add a preset rule you want to use - The ADD button adds this rule to the MY RULES page and enables it for use.
3. You are already using this rule - When the button is IN USE, that means it's already in use on your MY RULES page.
4. Create a custom rule - Click to create your own custom rule if you can't find a rule here to use.
To get here: On the MY RULES page, click the ADD NEW RULE button, then click CREATE NEW RULE button
The Create Rules screen lets you add your own custom rule if you couldn't find a preset rule.
1. Enter a name for your rule - Choose a simple name for your rule. This will appear on the MY RULES page.
2. Enter a description for your rule - Enter a description of the rule if you wish. This will appear on the MY RULES page.
3. Choose if encryption is enabled or disabled for this rule - Choose encryption on or off for the internet traffic in this rule. This can also be changed on the MY RULES page.
4. Choose an application to redirect e.g. outlook.exe - Press this button if you wish to redirect an application through another country.
5. Choose a website to redirect - Press this button if you wish to redirect a website through another country.
6. Enter the process name or website - When choosing an application name, use the process name. eg. outlook.exe or firefox.exe for example. Anything else won't work. You can see a process name by pressing CTRL + SHIFT + ESC, and then go to the Details tab.
When entering a website address, use the domain only. eg facebook.com, but if you want to capture all parts of a website, then the wildcard * can be used to capture the subdomains and other parts of a website. eg *facebook.com will capture www.facebook.com, facebook.com, abc.facebook.com, xyz.facebook.com etc. Don't enter the http part of a website.
7. Choose the locatino to redirect the traffic for this rule - This brings up a location selector so you can choose the location for your rule.
8. Create more advanced rules - This takes you to the advanced custom rules screen to allow you to create multiple filters with different characteristics.
To get here: On the MY RULES page, click the ADD NEW RULE button, then click CREATE NEW RULE button, then the ADVANCED button
The Advanced Create Rules screen lets you add individual filters under one rule to give you more flexibility in how you redirect your internet traffic through HideAway.
1. Enter a rule name - Enter a name for this rule.
2. Enter a description - Enter a description for this rule.
3. Toggle encryption on or off - Decide if encryption will be enabled or disabled for this rule.
4. Choose a location for this rule - Choose the location this rule will have its internet traffic redirected through.
5. This table lists all the filters inside a rule - Each rule consists of one or more filters. This table lists each filter and its properties.
6. Delete this filter - Click to delete a filer.
7. Add a new filter to this rule - Add extra filters to the rule. Each rule can have one or more filters.
8. Change properties for this filter - Click to change the properties of each filter. You can choose to redirect, exclude or ignore a rule and select a process, website domain, IP address and port to act on.
9. Go back to the basic custom filter editor - This button takes you back to the basic filter editor.
To get here: Click the spanner icon on the Advanced Custom Rules Page
Add a new filter or edit an existing filter to customize how you want HideAway to interact with your internet traffic for a process, website, IP address or Port.
1. Choose to redirect, exclude or ignore - Each filter can be tailored to redirect, exclude or ignore internet traffic.
2. (Optional) Choose a process name eg. outlook.exe - When choosing an application name, use the process name. eg. outlook.exe or firefox.exe for example. Anything else won't work. You can see a process name by pressing CTRL + SHIFT + ESC, and then go to the Details tab.
3. (Optional) Choose a website domain - When entering a website address, use the domain only. eg facebook.com, but if you want to capture all parts of a website, then the wildcard * can be used to capture the subdomains and other parts of a website. eg *facebook.com will capture www.facebook.com, facebook.com, abc.facebook.com, xyz.facebook.com etc. Don't enter the http part of a website.
4. (Optional) Choose an IP address range - Enter an IP address range. If you only want to choose one IP address then add that IP address to both boxes.
5. (Optional) Choose a port range - Enter a port range. If you only want to choose one port then add thatport to both boxes.
6. Save the filter - Save this filter to your rule.
When you select a rule you'll be prompted to choose a location the internet traffic goes through for that rule.
You can choose any location and HideAway will select the location with the lowest latency/ping, or you can choose a specific location and server.
1. Select a location from the list - From the drop down, choose a location from the list, or if 'Any Location' is chosen, then it will select the location with the lowest latency/ping - usually the closest location to you.
2. Select a location and server from the list - Select a specific server in a location. You'll see all the latency/ping times and can choose your location this way.
HideAway will order any preset rules by priority but you may need to move any custom rules yourself.
You need to order your rules by priority because you will want some rules to take priority over others.
For example, if you have a website rule for BBC iPlayer which goes through the United Kingdom, but you have a Google Chrome rule which redirects all your web browser traffic through Germany then you will want the BBC iPlayer rule to take priority over the Google Chrome rule so BBC iPlayer rule still works.
Websites should take priority over applications, so websites belong at the top. If you have a country redirect rule enabled, that rule should be at the bottom.
1. Drag and drop rules to re-order priority - Click and hold your left mouse button on the left end of a rule and move your mouse to the new location for this rule. Release the mouse button to drop the rule where you want it.
1. Search for specific traffic - Type to search for a process or DNS (website domain).
2. OTHER is traffic not through HideAway - The 'Other' area shows traffic through your computer, but not through HideAway. You can see the total traffic incoming and outgoing.
3. A rule enabled in HideAway - Each rule will appear here when it has traffic flowing through it and will show the total traffic incoming and outgoing, if it's encrypted, redirected, ignored or blocked.
4. Details of traffic through your computer - When traffic flows through your computer, HideAway will show the details of the internet traffic. This makes it easy to create rules based on processes and website domains.
5. Clear the screen - Press the Clear button to clear the screen. Any new traffic will then show on the screen.
The speed screen shows the latency/ping with upload and download speed of each server relative to your computer.
Ping = The amount of time it takes for a packet of information to get from your computer to the server and back again. Locations closer to you will have a lower (better) ping and will perform better than servers further away.
1. A measure of latency, or how long it takes for information to go and come back - Connect to the server with the lowest ping to ensure you get the best speeds, depending on your requirements of course.
The Settings screen has two basic settings which do not need to be altered if you have no connection problems.
Some work places may block some types of protocols and ports, so these can be changed here to allow HideAway to connect.
1. Select the type of Protocol - HideAway lets you tunnel two types of traffic. UDP is the default.
TCP is suited for applications that require high reliability, and transmission time is relatively less critical. TCP rearranges data packets in the order specified. The speed for TCP is slower than UDP. There is absolute guarantee that the data transferred remains intact and arrives in the same order in which it was sent.
UDP is suitable for applications that need fast, efficient transmission, such as games. UDP has no inherent order as all packets are independent of each other. UDP is faster because there is no error-checking for packets. There is no guarantee that the messages or packets sent would reach at all.
2. Select the port for outgoing traffic - Select a port for outgoing traffic if your port is blocked.
The License screen shows the details of your trial, and if your license is activated, it will show your license key and duration of license.
Each license is unique to the device profile or computer you're using it with and can only be used once. You can click your email address at the top right of the screen and choose a different device profile.
If you want to use HideAway on more than one of your computers at the same time, you'll need more than one license key. When you enter a license key, a master profile is created. If you use this master profile on a 2nd computer, HideAway will pause working on the initial computer, or you have the option of entering a license key for the 2nd computer and creating a new profile name.
Each device profile is unique in that it has its own rules.
1. HideAway in Trial Mode - HideAway starts in Trial mode. This gives you 30 minutes of use, followed by 5 minutes when HideAway pauses. After the pause, you must Resume HideAway again to activate the rules.
2. Purchase a license key - The link to purchase a license key is http://www.firetrust.com/en/products/hideaway-secure-unlimited-vpn/buy
3. Enter license key - Enter your license key. Each license key is unqiue to each device profile and once used on that device profile, cannot be used on another. 4. Activate license key - Press the Activate button to activate the license key.