When you first start MailWasher, you will be asked to add your email account information. The setup wizard asks you for:
The setup wizard will attempt to setup your email account automatically from this information, and if successful you will be shown the emails in that email account. If unsuccessful, you will be prompted to enter the rest of the email account information so MailWasher can successfully login to your email account for you.
Using MailWasher is simple. When you first view your email, MailWasher shows you a summary listing of your emails with a TRASH CAN icon which is used to mark the message for deletion when tapped. If you tap a message elsewhere, the entire message is displayed. Press the WASH button to remove the unwanted emails checked with the Trash Icon. Those unwanted emails are instantly removed from the server, so you are only left with the emails you want when you go to your email program.
You can add email senders to the Friends list or Blacklist by swiping across an email, and then clicking the person icon for the Friends list, and the blocked icon for the Blacklist. The next time an email arrives from this sender, the email will be marked Green if on the Friends list, or Red with it checked with the TRASH icon if it's in the Blacklist.
To switch between your email accounts, just tap on the Account Name, and you will be presented with a list of your email accounts if you have more than one. The corresponding new message count also appears next to each email account. To view all your email accounts on the same screen, press the ALL Accounts button.
Pull down - Refresh/Check for new messages
Swipe across - Add/Remove email to/from Friendslist/Blacklist
Tap the TRASH CAN icon - Marks the message to be deleted
Tap an email - Shows the full text of the email
Tap WASH button - Deletes any emails marked by the TRASH icon
Tap the account name - Shows your email accounts to select, or to view ALL email accounts in the same screen
Tap the COG wheel - Takes you to the settings screens
Q: I can't get my GMail account to work
A: Gmail has probably blocked your account from being used with MailWasher Mobile, so visit https://support.google.com/mail/bin/answer.py?answer=78754 to choose the options there.
Q: I can't get my outlook.com account to work
A: Outlook.com has probably blocked your account from being used with MailWasher Mobile, so visit http://www.microsoft.com/en-nz/Account/Security/recentactivity.aspx and look at your recent activity to see if there's anything there which needs attention, such as a security warning or wrong password. If you see unusual activity in the US at Amazon, that is our servers.
Q: How do I sync from MailWasher Pro to MailWasher Mobile?
A: First, go to MailWasher Pro>>Settings>>Sync, then click the 'Create ID' button to create a Firetrust Login. A Firetrust Login is your unique login (consisting of an email address and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there. Then Click on the 'Mobile' Sync Option and select which email accounts and friends and blacklist to sync. Then hit the 'Sync' button. Then go to the MailWasher app on your phone and login with your Firetrust Login, and you'll find all your info setup already on the phone.
Q: Does MailWasher support IMAP and POP3?
A: Yes it supports IMAP and POP type email accounts.
Q: How many email accounts can I add?
A: You can add all your email accounts.
Q: Why does the new message count seem incorrect?
A: The answer is due to timing. Because MailWasher Mobile is a server side app, then it's only checking every 15 minutes, except: (a). When you setup an account, or login, it will check for new email. (b). When you're using the app, it will check every 3 minutes.
Q: Why do I have to create a Firetrust Login?
A: A Firetrust Login is your unique login (consisting of a username and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there.
Q: Why won't my old login work?
A: Your old username/login no longer works. We replaced the system and now you need to create a new one. So go to 'Create Account' and enter an email address and password to use as a 'Firetrust Login', then you'll be able to add your email accounts. If also using MailWasher Pro, then go to Settings>>Sync, logout, then login and enter your Firetrust Login details just created.