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INTRODUCTION

About MailWasher Pro

MailWasher Pro is an easy to use anti-spam program for Windows XP, Vista, 7, 8 and 10. It works by letting you preview all your email at your internet service provider and remove all unwanted email before it gets to your computer.

With an easy to use message table, you can preview all aspects of your email, which along with the inbuilt spam tools, aids you in selecting which email you want to keep. You'll not only save time, but you'll also be protected against malicious spam and email viruses as they are removed before they get to your computer.

MailWasher Pro offers these features
1. Full support for unlimited POP3 and IMAP email accounts allowing you to quickly preview emails from any service provider and almost all webmail providers (Hotmail, Yahoo, GMail, AOL etc)
2. Comprehensive weighted anti-spam tools such as Friendslist, Blacklist, RBL's, community spam filter, custom filters and learning filters to ensure legitimate and spam email is properly recognized.
3. Full preview pane allowing you to see all aspects of your email, including headers and where links actually link to. Emails are shown in plain text to avoid viruses and malicious scripts running automatically.
4. Full searchable recycle bin to retrieve any accidentally deleted email.
5. Customizable look and feel to enhance usability.
6. Quick and easy setup with inbuilt wizards.

Why MailWasher Pro?

There are many benefits to using MailWasher Pro to pre-screen your email before it gets to your computer, below are a few of these.

Save time
MailWasher Pro helps you to manage your email inbox better. By screening out all the junk and removing any other unimportant emails which would otherwise clutter your inbox, its easier to find important messages and get on with your day. MailWasher Pro can quickly preview your email, sort it in to spam and good email, let you cast an eye over it to make sure everything is correct and with one click of the 'Wash Mail' button, all your spam is removed and the good remaining email is downloaded to your computer.

Save money
Deleting spam and unwanted email, or searching for lost emails takes time. MailWasher Pro makes you more efficient by collecting your email and classifying it, then lets you make the final decision before the spam is removed. The result is your inbox only contains your wanted email, not spam, unwanted newsletters and other junk.

Concentrate on your work
You'll find it easier to get on with your work instead of having to deal with spam as a constant annoyance. MailWasher Pro's user interface is transparent and straightforward. All the technical details are handled in the background by the program. What you see is what you get.

Avoid viruses and malicious emails
Because MailWasher Pro only shows a preview of your email in plain text mode, your computer won't catch any viruses by reading your email. Once you've removed the suspect emails, only the good emails are downloaded to your computer.

Never lose an email
MailWasher Pro includes a fully searchable recycle bin, so that in the event you want to retrieve a deleted email you can quickly search for it and restore it back to the inbox.

Upgrading from an old 6.X version of MailWasher Pro?

If you're upgrading from the old MailWasher Pro it will mostly be a seamless process, but you'll want to take a note of the following:

1. MailWasher Pro will not run on Windows 98, Me or 2000. It will only run on Windows XP, Vista, 7, 8, 10 and above.
2. All your contacts, most settings and email account information will be imported.
3. Your existing MailWasher Pro registration key will not work in later versions of MailWasher Pro after 6.54
4. Your filters will not be imported in to MailWasher Pro. Unfortunately they will be required to be re-written due to many changes in the way filters are evaluated and setup.
5. 'Process Mail' is now 'Wash Mail'
6. Spam tools now use a weighted approach to recognizing spam, so instead of just one spam tool making the decision about whether an email is spam or not, all spam tools are evaluated to ensure a more accurate evaluation.
7. User files are now held in a database (as opposed to text files and the Registry) with other settings such as language files for translations held as XML files, all accessible via Help>>User Files or Help>>Common Files.
8. Your old MailWasher Pro 500 digit license key will not work with the new MailWasher Pro as it has a 12 digit license key. You will need to purchase a new license key for MailWasher Pro after 6.54.

Getting Help

There are a number of different sources of help in MailWasher Pro. In addition to this help file you can also access tutorials, the online user forum and Firetrust support.

To get started, your main source of information should be the help file. We have designed it to provide all the information you will need to use MailWasher Pro.

Before contacting support, take a look through this help file and the online user forum.

Displaying the help
The quickest way to display the help is to go to Help>>Help Topics. Most of the settings screens also contain context-sensitive help, which if available will be displayed automatically when you move the mouse over a setting.

Using the user forum
The online user forum is a huge resource which contains a lot of questions and answers from Firetrust staff and thousands of users.

Contacting Firetrust support
Direct email support is available from the Firetrust support team at support@firetrust.com

Tutorials
You'll find several tutorials inside this help file.

How to use MailWasher Pro

Using MailWasher is essentially a three step process.

1. Check Mail
2. Mark unwanted email for delete/training
3. Wash Mail

To begin using MailWasher, here's all you need to do.

When someone sends you an email it is first received by your Internet Service Providers email server. It is held there until you start up your email program, (Outlook, or some other program) which then looks at this server and downloads all your email, spam or not.

What Mailwasher does is to log onto that email server first and download just a small text only portion of each email. This lets you look at each one and see if it is a spam or a real email. You can then choose to delete or keep the email, so when you use your email program to download your email, all the spam has already been deleted.

Normally this is how you would use Mailwasher with your email program,

- Open MailWasher
- Click, Check Mail,
- Mark your email for deletion or keeping,
- Click Wash Mail,
- Then you open, (or Mailwasher Opens) your email program,
- Click Send/Receive in there to check for new mail like normal.

Just leave MailWasher open to collect all your email, and turn off automatic checking in your email program (so it doesn't pick up the email before MailWasher) See turning off automatic checking to see how to do this. This will ensure MailWasher gets all your email first so you can remove the junk before it gets to your computer.

One of the advantages of MailWasher is it allows you to check all your email at the server before it gets to your computer, letting you remove all unwanted email (spam, newsletters, junk, viruses) so they never get to your computer in the first place.

How to buy MailWasher Pro

You can buy MailWasher Pro directly online with major credit cards, Paypal, check or cash. As soon as your transaction is completed you will be sent a registration key to continue using it.

MailWasher Pro is an affordable subscription product. Your subscription gives your free updates, support and real-time spam blocking services.

You will be notified from within the software when your renewal is due.

Buy link:
www.firetrust.com

Home page:
www.firetrust.com

Entering the registration key
Locate your registration key from the email sent to you, or from the successful purchase page.

Go to MailWasher, then Help>>Registration and enter the 12 digit key in to the registration key box. Click the 'Activate' button.

THE USER INTERFACE

The Inbox

Action buttons
The inbox screen features three action buttons across the top.

1. Check Mail: Loads your email from either one or many of your email accounts. While email is loading, the Check Mail buttons changes to a Stop button which can be used to stop the loading of your email.

2. Wash Mail: Washing of your email/deleting the unwanted messages. While mail is being washed, the Wash Mail button changes to a Stop button to stop the washing of your email.

3. Mail Program: Your email programs' icon will normally be shown here. This allows you to launch your email program after washing mail, unless it is set to launch automatically.

Message Table
The message table shows a list of your email waiting for you at your internet service provider. Clicking on each email will show a preview of the each message in the preview pane below.

Information about each email is shown in columns.
The first column on the left indicates when an email is being evaluated or if you have performed an action on it.
The Classify column lets you interact in three ways to give an email the 'thumbs up' (good) or 'thumbs down' (spam) or no classification.
Classifying a few emails to begin with will help MailWasher to learn your preferences and it becomes accurate very quickly.
The Delete column lets you select which emails to mark for delete with a check mark/tick.
The Status column indicates if an email is a Friend, Good, Spam or marked by a filter.
The rest of the columns are information about the email's sender such as who the email is from, the subject, when it was sent etc.
You can drag and drop columns with your mouse to re-order them to suit your preference.
Right clicking on the column headers shows a menu to turn on or off columns, or to group by the column you have right clicked on.
Clicking on one of the column headers sorts by that column. Holding down the shift key and clicking another column sorts secondarily by that column.

Preview Pane
The preview pane shows the body of the email in plain text format. Plain text is used because displaying html (colorful) email can be a security risk.

As well as showing a preview of the body of the email, there is the View Email Info link which takes you to an area to show more information about the email such as information about the sender, the raw source and spam tools evaluation.

General
This shows general information about the email such as who it is from, what email client was used, the character set, links and attachments. It provides a good quick overview of the email so you can quickly gauge if it is genuine. Clicking the more info link next to the domain will show information about the owner of the domain.

Source
Shows the raw source of the email

Spam Tools
Shows a breakdown of how the spam tools were triggered in evaluating the email.

At the right of the Preview Pane, Previous and Next buttons are used to cycle through each message and below this, is a link to change the evaluation of the email to Mark as spam or Mark as good. Next to this is the link Mark for Bounce to let you send a 'This email address does not exist' message back to the sender. Also, there are buttons Quick Reply for replying to emails from within MailWasher and Quick Forward for forwarding emails from within MailWasher.

The View in HTML button will let you view the email in HTML. By default MailWasher shows all email in plain text, or attempts to parse the HTML as display it as HTML, but by pressing the View in HTML button, you can see the HTML version. If you further click the Show Remote Content checkbox, any external images will be displayed.

Tell a friend
The tell a friend option pops up a window to allow you to send an email about MailWasher Pro to selected people on your friends list. This link can be removed via the View menu.

Quick Display
The quick display menu gives you many options to change the look of MailWasher, from increasing the size of the text, changing colors, themes and the layout.

Search Inbox
Features 'search as you type' technology to help you find emails quickly. You can search by 'From' and 'Subject' and the relevant emails will be displayed as you enter search terms.

Spam Tools Sidebar
The spam tools sidebar has two views.
Lists: Shows compacted Friends list, Blacklist and Filters views. When an email is selected in the message table it will be highlighted in one of these spam tools if listed.
Evaluation: This view shows the spam/good classification score for an email by each of the spam tools. The total classification score is shown at the bottom with a guage to show email evaluated as spam, good or neutral.

Status bar
The status bar is the strip along the bottom and displays the following:
The Check Mail status - how many emails have being checked from how many accounts
The Evaluation status - how many emails have being evaluated. This includes a STOP button to halt the evaluation
A trash bin icon - shows how many emails are marked for delete. This is useful to know if emails out of view are marked for delete
Envelope icon - if emails are hidden, an envelope icon is shown to represent these. Click to show and hide hidden emails.
Mail Check Interval - When MailWasher last checked for email.

The Recycle Bin

Action buttons
The recycle bin shows two action buttons, one for restoring any selected email and one for deleting all the emails in the recycle bin.

Message grid and preview pane
Like the inbox, the recycle bin includes a message grid to show a list of deleted messages and a preview pane.

Search
Features 'search as you type' technology to help you find deleted emails quickly. You can search by 'From' and 'Subject' and optionally only show emails within a date range

The Settings Screen

General Settings
The General Settings area is separated in to four areas
Application, for settings like the display language and how MailWasher behaves on startup and when it's minimized
Checking Mail, for settings related to when email is checked, what to do when new email arrives and how much of the email to preview.
Notifications, for control over how you are notified of new mail in MailWasher.
Washing Mail, for actions to be determined after washing mail.
Performance, for increasing the performance on slower computers.
Updates, how often MailWasher checks for updates of new versions.

Accounts
The accounts screen lets you add/remove and import your email accounts

Spam Tools
The spam tools screen gives you access to all the spam tools and the ability to adjust the weighting of each when evaluating your email.
Friends list - List of email addresses you consider legitimate
Blacklist - Lists of email address you receive unwanted email from
Filters - Create your own custom filters to catch spam or mark legitimate email
Origin of spam - Use these external blacklists to catch spam from known spam sources
FirstAlert! - Firetrust's real-time signature based filter for catching known spam
Learning - Train MailWasher to recognize which emails are legitimate and which are spam
Spam Ratings - Assign weighting to each spam tool, so for example the friends list has more influence. You can also select to auto-delete emails based on certain criteria.

Display Options
These settings let you configure how screens are displayed for Inbox, Recycle Bin, Event Log and Alerts.

Recycle Bin
These settings are used to control how long messages are kept in the recycle bin and how they are restored.

The Event Log

The Event Log is hidden until you experience a problem, then it is used to notify you of any errors or problems with the mail or your service provider. In most cases the Event Log will show you the recommended course of action to resolve the problem.

Optionally you can choose to always display the Event Log via the menu View>>Always Show Event Log

QUICK START TOPICS & TUTORIALS

How to use MailWasher

Using MailWasher is essentially a three step process.

1. Check Mail
2. Mark unwanted email for delete/training
3. Wash Mail

To begin using MailWasher, here's all you need to do.

When someone sends you an email it is first received by your Internet Service Providers email server. It is held there until you start up your email program, (Outlook, or some other program) which then looks at this server and downloads all your email, spam or not.

What Mailwasher does is to log onto that email server first and download just a small text only portion of each email. This lets you look at each one and see if it is a spam or a real email. You can then choose to delete or keep the email, so when you use your email program to download your email, all the spam has already been deleted.

Normally this is how you would use Mailwasher with your email program,

- Open MailWasher
- Click, Check Mail,
- Mark your email for deletion or keeping,
- Click Wash Mail,
- Then you open, (or Mailwasher Opens) your email program,
- Click Send/Receive in there to check for new mail like normal.

Just leave MailWasher open to collect all your email, and turn off automatic checking in your email program (so it doesn't pick up the email before MailWasher) See turning off automatic checking to see how to do this. This will ensure MailWasher gets all your email first so you can remove the junk before it gets to your computer.

One of the advantages of MailWasher is it allows you to check all your email at the server before it gets to your computer, letting you remove all unwanted email (spam, newsletters, junk, viruses) so they never get to your computer in the first place.

Installation

Download
Download MailWasher Pro from here.

Install
Double click on the downloaded file and the installation will begin. It is a very easy installation and when finished will ask if you want to start the program file. If you click ok, MailWasher will start and ask if you want to import your existing email account or manually add one. Once this is done, MailWasher will check that account for email.

Note: If you have all Windows updates installed for Windows XP and Vista, the installation will be seamless. Otherwise you may be prompted to install .Net 4

Setup and Importing Settings

When you run MailWasher for the first time, the Setup Wizard is displayed which will attempt to import your email account settings and configure MailWasher for first use.

Any email accounts found are displayed for you to select to import.

Select which email account(s) you wish to import by checking the checkbox associated with it and click Next.

The checked/selected email accounts will be imported in to MailWasher. If no email accounts are detected, you will be taken to manually setup your email account.

MailWasher will also recognize contacts lists from your email program and prompt to import them to make up your Friends List.

Click Next

You'll be prompted to select the default email program you use.

The final step asks you to turn off automatic checking in your email program so MailWasher can check the email without conflicts. See turning off automatic checking to see how to do this. This must be completed to enable MailWasher to check your messages before they are downloaded by your email program and deleted from the server.

Adding email accounts manually

Manually adding one of your email accounts to MailWasher is easy.

If MailWasher does not find any existing email accounts on your computer, it will ask you to manually enter your email account information.

Otherwise, Go to the Settings screen>>Accounts

This brings up the Email Account Settings screen to add the relevant information. Enter a description of the email account (Eg. Work or Home) and your email address. Select the check box, Include in default mail check. Click Save.

MailWasher will attempt to automatically add in your email settings, then you only need to enter your password. Click Save

If your settings are not automatically added, please consult your internet service provider or your email program for the correct settings.

The final step is to add your outgoing mail server address, otherwise known as the SMTP Server Address.

Please consult your internet service provider or your email program for the correct SMTP settings. Click OK to finish.

Next, please turn off automatic checking in your email program so MailWasher can check your email independently.

Use the instructions provided in the link below, which are for the most common email programs, to disable the automatic checking of emails. This must be completed to enable MailWasher to check your messages before they are downloaded by your email program and deleted from the server.

Checking and Washing Mail

Check Mail
Click Check Mail to instruct MailWasher to check your default email account(s) for new messages. MailWasher then displays the headers of any new messages in the message table. If you have more than one email account you want to check separately, click the down arrow next to the Check Mail button, and select the account you want to check.

Stop
Click Stop to stop downloading messages, and click stop again to stop evaluations of email if applicable.

Wash Mail
Click Wash Mail after you have finished checking your email, to action the requests that you have made. Messages you have marked for deletion are deleted from the message server and any other specified actions are implemented.

Mail Program
Click Mail Program to launch your default email client in a separate window, without closing MailWasher. If your email client is already open, the email client window displays. To change these settings, select Settings > General > Washing Mail > Launch after Mail Wash

Using the Preview Pane

The preview pane is located below the message table, and displays a preview of the content of a selected message. This allows you to view the first few lines of a message, before downloading it.

MailWasher previews messages in plain text, as opposed to HTML. HTML can carry viruses and other scripts that can run when viewed. Although HTML is easier to read and better to look at, it is potentially harmful to view HTML messages if you are unsure of where they have come from.

The tabs at the top of the preview pane shows the current message view settings - Plain Text view or View Email Info, along with Quick reply, Quick Forward, Previous, Next, Mark as good, Mark as spam and Mark for Bounce.

To turn the preview pane on or off, select View > Preview pane.

View Email Info link
General
This shows general information about the email such as who it is from, what email client was used, the character set, links and attachments. It provides a good quick overview of the email so you can quickly gauge if it is genuine. Clicking the more info link next to the domain will show information about the owner of the domain.

Source
Shows the raw source of the email

Spam Tools
Shows a breakdown of how the spam tools were triggered in evaluating the email.

Using the Filter Side Bar

To view the Filters sidebar, either click View > sidebar or use the shortcut keys of [Ctrl + [F7]].

This section of the main work area comprises of two tabs, Lists and Evaluation

Lists
The Lists section is comprised of
Friends List
Blacklist
Filters

Friends List
The Friends List contains the email addresses of people whom you always want to receive mail from. While other spam tools are used to evaluate the email even when it is termed as a friend, it is given more weight as a legitimate email.

Blacklist
The Blacklist gives you an easy way to banish spammers from your inbox. Once an address is added to your Blacklist, the next time you receive an email from that address, it is automatically marked for deletion (unless the content of the email is good). The Blacklist is an effective tool against email from mailing lists that you may have unwittingly signed up for (or been submitted to) and from companies who take no notice of your unsubscribe requests.

Filters
Filters allow you to define what MailWasher tags as spam like email or legitimate email. You can specify certain words or combinations of words or use Regular Expression filters that automatically trigger a categorization from MailWasher.

Evaluation
The Evaluation section lists all the spam tools used in the evaluation of the email and a score for each. These individual scores are used to make a total score. This total score indicates if the email is spam, good or undetermined.

How to bounce email

The bounce feature is a tool which bounces an email back to the sender that indicates your email address no longer exists.

On the preview pane of each email, you'll see a link 'Mark for bounce'. Clicking this link will change the color of the email text to grey, and when you press the 'Wash Mail' button, the message will be bounced back to the sender so they receive a message that your email address does not exist. You can also use the 'B' key on your keyboard to mark an email for bouncing.

If the sender receives your bounced message, they should take you off their email list and not send you any more email. This is more likely to happen for companies who regularly clean their lists, but more often than not, will not work for spammers who mostly use fake email addresses.

Using the Recycle Bin

MailWasher keeps a copy of each deleted email in the recycle bin so you can search, view and restore email.

To view the Recycle Bin click the Recycle Bin tab or use the keyboard command of [Ctrl + [R]].

By default, deleted emails are shown using todays date. Select the drop down to choose a different period of time and use the search box to narrow down the results.

To set up your options for the Recycle Bin, please see Settings>>Recycle Bin

To restore email, select an email (or multiple emails by clicking and holding down the CTRL key) and press the Restore button.

The restored email will be delivered to your email account for you to download to your email program.

Note: The spam Throttle (Settings>>Checking Mail) has an effect on how much of the original email is restored. If you set the spam throttle to 20 lines, only 20 lines of the original email will be restored. If the spam throttle is set to 200 lines, the first 200 lines of the email will be restored and so on.

Adjusting the look of MailWasher

MailWasher allows some basic customization to change colors, text size, placements of elements and other changes.

It's easy to change how things look via the Quick Display link at top right.

Zoom
Options to make either the main buttons (Check Mail, Wash Mail, Mail Program) larger or smaller, and make text in the message table larger or smaller for better readability.

Colors
Adjust preset colors for spam, good and undetermined email. The selected and unselected colors are pre-determined.

Brightness
Adjust the opacity of the colors in the message table.

Layout
Choose from preset configurations or customize your own so that you can change the elements and position of the preview pane and buttons.

Grid
Toggle between horizontal or vertical lines in the message table.
Toggle between a 3D or flat look for the message table headers.
Toggle between showing column headers and toggle between showing the 'Group by' header.

Searching for emails

MailWasher makes it easy to search for email in the inbox and the recycle bin.
Click the 'Search inbox' on the inbox tab (the search box is enabled by default in the Recycle Bin) to open the search box. As you type entries in to the search box (either From or Subject), found emails are shown in real time.

Note: While the search window is open, you cannot 'Wash Mail'. This prevents mail being deleted when it is not displayed. Click 'Close Search' to enable 'Wash Mail' again.

Understanding the Event Log

The event log is used for displaying all events which MailWasher undergoes along with any problems encountered and suggested fixes.

When MailWasher encounters an error such as a problem with an incorrect password, a notification icon will show in the Event Log tab. The error is clearly shown along with a suggested fix.

How to group emails

Sorting your emails in to groups is a handy way to categorize and view related email. For example you could group by your email accounts, or by status (spam, good, or unknown) or combine the two.

Example: Group by columns
Right click on a column and select Group by and your emails will be sorted by that group. Eg. Group by status and now you have all your emails in spam, neutral and good groups. You can expand and collapse these groups to make everything more readable.

Another way to group emails is to go to Quick Display and check Show grouping bar. A grouping bar is shown above the column headers. This lets you group by more than one column and all you need to drag and drop each column in there to group by it.

Another example is you could hide emails you've read by grouping them. First you need to activate the 'read' email column. You do this by right clicking on the column header and selecting 'Read'. The 'Read' column displays and shows which emails you've clicked on and which emails you haven't clicked on. Right click again on the Read column header and Select 'Group by Read'. All your emails will be grouped in to read and unread emails.

Translating MailWasher

MailWasher can be easily translated in to different languages.

By default MailWasher will load the standard English language file first, and if another language is selected under Settings >> General >> Application then MailWasher will load this language file over the top of the English text.

This ensures that all items/fields in MailWasher have some text, in case the selected Language file has some missing translations.

The list of languages available is determined by the Alias.xml file in the Languages sub-folder.

Code: Select all

-






When you switch languages, MailWasher reads in the text of the new language and outputs any missing strings to the .txt file. This allows anyone translating the software to easily identify areas of the language file that still needs to be translated. MailWasher also writes any missing English strings to the selected XML language file adding the tag Translated=False. This allows you to search the XML file for the Translated=False string to easily find the missing strings, once the string has been translated you can either alter Translated=False to Translated=True or simply remove the text entirely.

Adding New Languages :
To add a new Language file into MailWasherPro Beta you need to edit the Alias.xml file found in the \Languages\ subfolder in the data directory to specify the new language, then restart MailWasher and select the new language. MailWasher will then create the new language file and reads in the text of the new language and outputs any missing strings to the .txt file. This allows anyone translating the software to easily identify areas of the language file that still needs to be translated. MailWasher also writes any missing English strings to the selected XML language file adding the tag Translated=False. This allows you to search the XML file for the Translated=False string to easily find the missing strings, once the string has been translated you can remove the text Translated=False entirely.

For example, adding this line to the Alias file


And following the above steps to restart MailWasher and select the new Language to display, will create a new LanguageEV.xml file which will be a full copy of the default English file, with every string that requires translation carrying the Translated=False tag. Appropriately the LanguageEV.txt will also display corrections required.

Using Hot Keys

Hot keys allow you to use the keyboard to create actions in MailWasher. This can sometimes be faster than using the mouse.

[ARROW DOWN -] Move down one message
[PAGE UP -] Move up one page
[PAGE DOWN -] Move down one page
[ESC -] Exits preview
[DELETE -] Marks for Delete
[D -] Marks for Delete
[B -] Marks for Bounce
[+ -] Adds to Friends List
[- -] Adds to Blacklist
[ENTER -] Preview
[SPACE -] Preview
[F5 -] Check Mail
[F6 -] Process mail
[C -] Clear message list
[F7 -] Launch email application
[F8 -] Display Accounts window
[CTRL + [F6] -] View Preview pane
[CTRL + [F7] -] Show/Hide Friends and Filter Sidebar
[CTRL + [A] -] Select all
[CTRL + [S] -] Show Settings window
[CTRL + [T] -] Show/Hide Evaluation Sidebar
[CTRL + [Shift] + [M] -] Maximise
[CTRL + [F] -] Quick Forward
[CTRL + [R] -] Quick Reply

How to report Spam

Most ISP's, Governments and external blacklists give an opportunity for users to report spam. The characteristics of these messages are then usually analyzed after a complaint is sent to the administrator of the network where the spam originated. As a result, spammers networks may get blacklisted to prevent their messages being delivered. Most administrators will therefore make every effort to prevent spammers utilizing their networks for sending spam.

Spam reporting in MailWasher can be found in Settings >>Spam Tools >>Spam Reporting

Generally speaking, to report spam, you must first sign up to create an account with a provider before you can report to a blacklist.

Spamcop is used as an example of the registration process:

Go to spamcop.net and scroll down to Register for the Free Reporting Service. Enter your name or nickname and email address. Press Send Authorization Email to complete the signup process.

Subsequently, SpamCop e-mail sends a confirmation email to the e-mail address you provided. This email contains a username and password. Log in using the username and password you received via mail. After logging in you can then report spam you receive via the website or by using MailWasher. Use the special spam reporting email address given by Spamcop.

Once you've created your Spamcop account, you can continue reporting directly from MailWasher.

First, make sure that the column Reporting is visible in MailWashers inbox. You do this by right clicking on the column headers and in the pop-up list, select the Reporting item.

Then go to Settings>> Spam Tools>> Spam Reporting and click Add Service.

In the following screen:

1 - Enter the name of the service (such as SpamCop)
2 - Include the email address you received from the spam service provider.
3 - Choose one of your accounts to send spam reports. You would usually use the same account for which you have signed up to the service.
4 - Edit the properties of the icon for this service, as it will appear in your inbox. You have choices of background color, text color and letter.

Tip: You can pick a unique icon for each service, but if you have multiple services designated with the same letter, these services will be treated by MailWasher as a group. This means with the click of the one icon, a spam report will be sent to all members in this group.

5 - Click Save

You will return to the previous screen.

Now go back to the MailWasher Inbox. Beside each message identified as Spam or Neutral, in the Reporting column the icons of one or more services that you have created is shown. When clicking on one or more of these icons, these icons show a check mark and when you Wash Mail, these message are sent to the spam reporting service(s).

Important: Please follow the instructions of the service to finalize the report.

Hiding emails

Hiding emails is useful if you want to hide emails from the preview screen to emphasize other emails.

For example, you can hide all emails from those on your friends list, so only spam and undetermined emails are displayed. This makes it quicker to go through your spam emails. Alternatively, hide emails in the email grid from those addresses on the blacklist, filters, origin of spam or First Alert, so these emails are not shown so as to make it easier to read your legitimate email.

An envelope icon is displayed at the bottom of the preview pane showing how many emails are hidden from the mail grid. This icon can be toggled to show or hide the hidden emails.

Spam tools with the ability to hide emails are:
Friends list, under options
Blacklist, under options
Filters, under the Action tab
Origin of Spam, under options.
First Alert!, under options

Each spam tool has the option to only hide the email if the email is not marked for delete, therefore if the email is marked for delete, it will be shown.

Auto delete spam

Sometimes you just don't want to hear from some people again, spammers or otherwise. Each spam tool in MailWasher has the ability to auto-delete email. Settings » Spam Tools.

There's four ways to achieve this, the first being the easiest.

1. In each Spam Tool options, you'll see an option to auto-delete. For example, in the Blacklist, go to the Options tab and select Auto delete blacklisted emails. This will automatically delete any email if the sender is on your blacklist. This option also exists for other spam tools such as FirstAlert and Origin of Spam.

2. Being specific about what emails you want auto deleted: You can set up a filter to mark certain emails or subject lines, or content to have a high spam score. When this score is exceeded, and you have turned on auto delete Settings » Spam Tools » Spam Ratings, the email will be deleted automatically.

3. Being general about what emails you want deleted, ie. all email addresses in the blacklist: Set the Blacklist to have a high spam rating Settings » Spam Tools » Spam Ratings and turn on auto delete for this high level.

4. Alternatively, you could create a filter with the action to Auto Delete based on certain criteria. See Program Help >> Spam Tools >> Using Filters for more information about writing filters.

If you do find you're losing legitimate email, you can always search in the recycle bin and rescue it.

How to sync settings

You can sync your MailWasher settings to the mobile version of MailWasher.

MailWasher Mobile
Apple: iTunes Appstore
Android: Google Play Store
Windows Phone: WP8 Store

This process requires you to setup a Firetrust Login, a unique combination of an email address and password which then allows you to sync your settings from Desktop PC to Phone/Tablet, and to login to any other device and have your settings and email accounts always available anywhere.

Go to Settings >> Sync

First create a Firetrust Login by pressing the Create Login button. Enter your email address and a Password. Don't forget these as you'll need them to sync to another computer or the mobile version.

After creating a Firetrust Login, select Mobile on the left.

Select which Email accounts you wish to sync. Select if you would like to sync your Friends and Blacklists.

Press the Sync button.

Login to your mobile device with the same Firetrust Login as created above and all your settings will appear on the mobile device.

SETTINGS SCREEN

General

The General screen is split in to six sections

Application
Language: The drop down box allows you to select the display language and will instantly change once selected.
Font: Lets you change the font the user interface is shown in.
Launch MailWasher when Windows starts: Automatically launches MailWasher when Windows starts. No splash screen is displayed if this option is selected.
Minimizing: Minimize MailWasher when X clicked: If this is enabled, when you click the close X button at the top right of the Window, MailWasher will either minimize to the System Tray or Task Bar depending on the option selected below this.
Minimize MailWasher when mail program launched: If the mail program is launched manually or after Washing Mail, MailWasher will minimize if this option is selected.
Start MailWasher minimized: MailWasher will start minimized when executed.
Restore MailWasher Hotkey: Allows you to customize the shoftcut key to minimize or restore MailWasher.
To change the Hotkey, click inside the field and press the desired combination of keys on your keyboard, then press the Save button.

Checking Mail
Check default accounts when MailWasher starts: Select this to automatically check your default accounts when MailWasher starts. You can add or remove an account from the default group in the general account settings.
Display balloon notification when new mail arrives: A balloon notification in the tray pops up when new mail arrives.
Play sound when new mail arrives: Option to play a sound when new mail arrives.
Periodically check mail every X minutes: Select this option so that MailWasher will periodically check default mail accounts at the timed interval.
If you manually check an account that is not in the default group then MailWasher will include this account in the default check so long as it still has messages in the list.
Don't check mail between: Specify the amount of time between automatic checking of your default accounts.
Trying to check accounts too often, such as every minute, may result in login failures as not all email servers can cater for constant checking. Note the time is in 24 hour time format (hh mm)
Spam Throttle: Set the number of lines of each email for MailWasher to download. 50 is a good number to get accurate results when Classifying emails as Good or Bad.
If you use FirstAlert a minimum of 80 lines is recommended, 200 is probably best.
Check Throttle: Set the maximum number of accounts MailWasher can check simultaneously. Setting to ALL will check multiple accounts faster but can be prone to errors if many accounts are on the same email server.

Notifications
New Mail Notification: Change the icon MailWasher uses to show when there is new mail.
Display balloon notification when new mail arrives: If this is checked, a balloon pops up from the system tray and indicates how many new email messages there are.
Play sound when new mail arrives: If checked, will display the default new mail sound. If you want to play a different sound, click the browse button and choose the new WAV file.
Don't notify me if mail is spam: If checked, MailWasher will not notify you if new mail is spam.
Play sound when error occurs: If an error occurs, the default Windows beep will be heard.

Washing Mail
Minimize MailWasher after Wash Mail: MailWasher will minimize after you press the WASH Mail button.
Email program: Select your email program from the list and MailWasher will use this to open after a wash mail. Alternatively if your email program is not listed you can select 'Use other application' and browse for your email application. A further option to open a webpage to open Hotmail or GMail for example.
Launch after Wash Mail: Your selected email program will be launched, if it not already running after you Wash Mail.
Use default email program icon: By default MailWasher will use the icon from your email program, but if you prefer to use a plain icon, check this option.

Performance
MailWasher may run more slowly on older computers with a single core. The performance settings may be tweaked to optimize your experience with MailWasher.

Updates
Automatically check for update: If checked, MailWasher will periodically check for a later version. If there is a new version, the latest features will be displayed and you'll be prompted to update your current version.
Download to: The location where the new version will be downloaded to, which will then automatically run and install.

Accounts

The Accounts screen holds details of your email accounts to be checked in MailWasher.

MailWasher supports both POP3 and IMAP accounts. Your email settings and account type will in most cases be imported in to MailWasher when you set it up, otherwise you will need to ask your email provider for your email settings if you do not know them. Many webmail providers offer access via POP3 or IMAP such as Outlook.com, Hotmail, Yahoo, GMail.

The quickest way to set up MailWasher is to click the Auto Detect Account button. A setup wizard will appear and ask you to select which email account settings to import in to MailWasher. Alternatively you can click Add Email Account to set up your email account manually.

General Tab
Account description: Enter a personal description for your account. The Account description allows you to easily distinguish it from your other accounts. For example "Work", "Home" etc...
Email Address: Enter your email address used for this account e.g. dave@company.com
Include in default mail check: Check this option to include this account in the default mail check.

Incoming Tab:
Server Type: Server type used by your incoming mail server, if you are unsure please consult your email providers documentation, although most accounts are POP3.
Server address: Enter the address of your incoming mail server e.g. mail.mailserver.com, if you are unsure please consult your email providers documentation.
Username: Enter your username for this account, if you are unsure please consult your email providers documentation.
Password: Enter your password for this account, if you can't remember your password then using MailWasher might not be as fun as you think.
Remember password: Select this option if you want MailWasher to store your password.
Store cached emails: Check this option to store all checked emails in the database, this allows for quicker searching and reloading of messages MailWasher has already seen.
It is recommended that when using MailWasher with an IMAP account this is enabled. It's pretty awesome on POP accounts too if you tend to download the same messages over and over......and over.
This server requires a secure connection (SSL): Select this option to use the Secure Sockets Layer (SSL) for this account. Only select this option if your email provider supports SSL.
Download read e-mail: (IMAP accounts only). This option is off by default, so IMAP email accounts will only show un-read emails on the server.
Use secure authentication: Select this option to use secure authentication (APOP) for this account.
Use RETR instead of TOP: This option will download the entire message instead of the first X lines. Use this option if your ISP does not support TOP (rare).
Enable PIPELINING: Select this option to enable PIPELINING for this account. PIPELINING allows MailWasher to retrieve emails much faster, although it is not always supported by all email providers. If PIPELINING is not supported by your email provider MailWasher will disable this option for you.

Outgoing Tab:
SMTP server address: Enter the setting for your SMTP server address to enable bouncing and rescuing of email. Most likely this will be imported, but otherwise you will need to consult your ISP's documentation.
Server Port Number: This is usually 25, but may be different for encrypted settings. Please ask your ISP or consult your documentation for any other SMTP settings.

Spam Tools

The Spam Tools screen shows settings for each of the spam tools in MailWasher and comprises:

Friendslist
The Friends list is where you can add your friends email addresses so their mail is recognized as a Friend.

Blacklist
The Blacklist gives you an easy way to banish spammers from your inbox, as it is an effective tool against email from mailing lists that you may have unwittingly signed up for (or been submitted to), or from companies who take no notice of your unsubscribe requests.

Filters
Filters allow you to define what MailWasher Pro tags as spam, neutral or good email. You can specify certain words or combinations of words that, if they appear in the Subject, Body, From, Too, CC, Received, header, return path, or the entire message, they, will trigger an automatic categorization from MailWasher Pro.

Origin of spam
Origin of Spam is usually known as Real Time Blackhole Lists or RBL's. These public external blacklists keep a record of where spam is sent from. MailWasher accesses these and returns back information about the origin of the email - if it comes from a sender of spam, or not.

FirstAlert!
FirstAlert! is Firetrust's own external database of actual known spam messages, gleamed from spam reports and honey pots, or spam trap email addresses. When users check their email, it is also checked against FirstAlert! and if a message is matched, it is given a spam score.

Learning
Learning or Bayesian Statistics are used by MailWasher to help recognize spam and good email, based on email you train as spam or good. After a short period of training, the learning filter becomes very accurate.

Spam Ratings
Spam ratings are used to determine if an email is spam or good. Each spam tool is given a spam rating (a positive or negative number) and a resulting total spam score is computed to determine if an email is good, neutral or spam. You can select MailWasher to auto delete emails based on their spam rating.

Spam Reporting
Most ISP's, Governments and external blacklists give an opportunity for users to report spam. MailWasher lets you easily report spam to these organizations so they may take action against senders of spam.

Options
Most spam tools have options to hide the email and automatically delete an email if it is matched by that spam tool.

Display

The Display setting screen lets you configure settings related to the display such as:

General
Tray Icon: Select which icon to show in the system tray, either the soap or the classic plug hole.
Enable font smoothing: Font smoothing looks better on Windows Vista and 7, where as Windows XP users may prefer to disable this.
Enable custom window border: Selecting this removes the default Windows border and replaces it with a custom border.
Window color: If a custom window border is selected, the border color may be changed.
Mail Preview: Show the email header and/or action buttons on the preview pane.

Inbox
Show the spam tool sidebar: The Spam Tool sidebar can display a summary of your Friends List, Blacklist and custom Filters. It can also display a summary of which different Spam Tools have flagged the email as either good or spam, which can be expanded for more information.
Display unread emails in bold: Select this option to have MailWasher display unread emails in bold text.
Mark selected emails as read after X seconds: Automatically mark emails as read after the specified time. MailWasher will automatically mark the email as read when you move off the selected message.
Mail grid columns: You can enable or disable, and change the order of the column headers in the inbox.
Delete column icon: Choose between the classic checkbox or trash can to show the delete column icon.

Recycle Bin
Show the spam tool sidebar: The Spam Tool sidebar can display a summary of your Friends List, Blacklist and custom Filters. It can also display a summary of which different Spam Tools have flagged the email as either good or spam, which can be expanded for more information.
Mail grid columns: You can enable or disable, and change the order of the column headers in the recycle bin.

Event Log
Mail grid columns: You can enable or disable, and change the order of the column headers in the event log.

Alerts
Show warning when opening a web page link: Show a warning popup when clicking on a link in the email preview. Click to enable or disable the warning.
Show mail program settings warning: This warning prompts you that some changes may need to be made to your email program to continue when setting up accounts.

Recycle Bin

The Recycle Bin setting screen gives you general options and restoring email options.

General
Store deleted emails for X days: Enter a number of days or move the slider to change the number of days messages are held in the recycle bin before they are purged. The maximum is 60 days.

Restoring
Fall back account to restore emails: Select the account which is to be used to restore emails to in the event your selected account cannot restore the email.
Automatically add sender to Friends List: Select this option to add the sender to the Friends List when their email is restored.

Sync

You can sync your MailWasher settings to the mobile version of MailWasher.

MailWasher Mobile
Apple: iTunes Appstore
Android: Google Play Store
Windows Phone: WP8 Store

This process requires you to setup a Firetrust Login, a unique combination of an email address and password which then allows you to sync your settings from Desktop PC to Phone/Tablet, and to login to any other device and have your settings and email accounts always available anywhere.

Go to Settings >> Sync

First create a Firetrust Login by pressing the Create Login button. Enter your email address and a Password. Don't forget these as you'll need them to sync to another computer or the mobile version.

After creating a Firetrust Login, select Mobile on the left.

Select which Email accounts you wish to sync. Select if you would like to sync your Friends and Blacklists.

Press the Sync button.

Login to your mobile device with the same Firetrust Login as created above and all your settings will appear on the mobile device.

SPAM TOOLS

Quick Overview

The Spam Tools section list all the available spam tools inside MailWasher to help identify spam and good messages. Each spam tool is given a spam rating (a positive or negative number) and a resulting total spam score is computed to determine if an email is good, neutral or spam.

The good filters consist of:
Friends list: A list of your friends email address and domanis. Default score +50
Filters: You can create a good filter and give it a score between +1 and +200
Learning: As you train messages as good, MailWasher will automatically assign a score of +1 to +200 for the email based on it's content.

The spam filters consist of:
Blacklist: A list of email address and domains from people you don't want to get email from: Default score -50
Filters: You can create a spam filter and give it a score between -1 and -200
Origin of spam: External blacklists called Real Time Blackholes (RBL's). Default score -50
FirstAlert!: Firetrust's real-time honey pot of actual spam messages: Default score -80
Learning: As you train messages as spam, MailWasher will automatically assign a score of -1 to -200 for the email based on it's content.

Neutral or undetermined emails are determined by a total score between -50 and +50.

You can quickly see the total score of an email by clicking on the sidebar in the inbox and highlighting an email. The sidebar shows those spam tools which have been triggered along with their score and a total score at the bottom. A gauge also shows where the emails total points are over the range of points.

Auto Delete
When an email reaches a certain points value, you can set MailWasher to auto delete that email so it is sent directly to the recycle bin.

Using the Friends List

The Friends list is where you can add your friends email addresses so their mail is recognized as a Friend.

Note: Other spam tools will still be utilized to determine if an email is spam, even if the email address is on the friends list. This is because many legitimate email addresses are used to send spam, so while the email address may be legitimate, the content may not.

Adding users to the Friends List can be achieved by the following:

1. Right click on the Inbox message table and a menu will appear which will let you add the selected email address to the Friends List.
2. Go to Settings>>Spam Tools>>Friends List and add an email address manually.
3. Go to Settings>>Spam Tools>>Friends List and add an email address wildcard. A Wildcard is used to match a range of similar email addresses. You may include the following Wildcards.
+ will match 1 or more unknown characters
? will match any one character
* Will match zero or more unknown characters
Example: *@hotmail.*

You can also import your contacts lists from various email programs.
Go to Settings>>Spam Tools>>Friends List and click the Import button.

Options:
Include expiring unused email addresses so the list doesn't become too large. Hiding emails in the email grid from those contacts on the friends list, so undetermined and spam emails are easier to spot.

Using the Black List

The Blacklist gives you an easy way to banish spammers from your inbox, as it is an effective tool against email from mailing lists that you may have unwittingly signed up for (or been submitted to), or from companies who take no notice of your unsubscribe requests.

Once an address is marked for your Blacklist, the next time you receive an email from that address, it is automatically marked for deletion.

Note: Other spam tools will still be utilized to determine if an email is spam or good, even if the email address is on the blacklist.

Adding users to the blacklist can be achieved by the following:

1. Right click on the Inbox message table and a menu will appear which will let you add the selected email address to the blacklist.
2. Drag and Drop an email in the inbox on to the blacklist in the sidebar.
3. Go to Settings>>Spam Tools>>Blacklist and add an email address manually.
4. Go to Settings>>Spam Tools>>Blacklist and add an email address wildcard. A Wildcard is used to match a range of similar email addresses. You may include the following Wildcards.
+ will match 1 or more unknown characters
? will match any one character
* Will match zero or more unknown characters
Example: *@hotmail.*

Options:
Include expiring unused email addresses so the list doesn't become too large. Hiding emails in the email grid from those addresses on the blacklist, so these emails are not shown so as to make it easier to read your legitimate email. Auto delete any emails matched by the blacklist

Using Filters

Filters allow you to define what MailWasher Pro tags as spam, neutral or good email. You can specify certain words or combinations of words that, if they appear in the Subject, Body, From, Too, CC, Received, header, return path, or the entire message, they, will trigger an automatic categorization from MailWasher Pro.

Filter options allow you to construct plain text filters, build more complex filters using regular expressions and block emails in certain languages.

Actions on filters allow you to set the spam score, choose the filter display color and override fixed settings when a filter is triggered.

Setting up a filter
Go to Settings>>Spam Tools>>Filters and click the Add Filter button. A dialogue box appears and lets you enter the name and choose the appearance of the filter when it is triggered, such as font and background color.

Choose the Filter type, either Spam, Good or Neutral.

The next option is an AND OR operator meaning an email can match any one of the rules (Any = OR) or must match all of the rules (All = AND)
ie. Any means it matches 1st rule OR 2nd rule OR 3rd rule etc
All means it matches 1st rule AND 2nd rule AND 3rd rule etc

Next, click the Add Rule button or the drop down arrow next to it to select Standard Rule, Language Rule, Spam Tool Rule or Files Type Rule.

Choose from the first box which part of the email you want to filter on, such as the Entire Message, or just the Subject Line.

Next, select the condition Contains, Does not contain, or Is.

Next, select what type of filter you want to use, Plain Text or Regular Expression - Reg Ex

Plain Text Filers
Plain Text filters are easy to write, but its easy to make mistakes with them. eg. A Plain Text filter to match the word sex would also match sextuplet and sextant, which may be an unintentional match. This is why it is much better to use Regular Expression filters with the pipe | (see below).

Regular Expression Filters Regular Expressions filters are difficult to write but offer greater flexibility and accuracy. eg. A filter to test if an email address is valid looks like ^([0-9a-zA-Z]([-.\\w]*[0-9a-zA-Z])*@(([0-9a-zA-Z])+([-\\w]*[0-9a-zA-Z])*\\.)+[a-zA-Z]{2,9})$

MailWasher uses the regular expression engine from regexlab.com if you want to read up on how to create a simple Regular Expression filter.

Some simple regular expression filters are illustrated as follows: [Vv]iagra|VIAGRA - would catch upper and lowercase variations on the first letter of the word Viagra, and Viagra all in capitals.
[Rr]eplica.*([Rr]olex|models|bags|watch) - would catch upper and lowercase variations on the first letter of the word Replica and Rolex along with combinations of these with the words models, bags and watch.

Using the pipe | to separate words is a much more computationally efficient (and faster!) way to construct filters instead of creating separate rules for each word.

Language Filters
If a Language filter is chosen, choose from the list of character sets to match.

Spam Tool Rule
This option lets you delete certain file types which you may wish to block.

You can combine various rules by again clicking the Add Rule button.

File(s) Type Rule
The spam tool rule is used to give you more control over how email addresses on your Friends and Blacklists are used. For example you could create a rule where if the Sender is on my blacklist, then auto-delete this email.

You can combine various rules by again clicking the Add Rule button.

Actions
You can override the fixed settings and choose a higher or lower spam score for your filter by visiting the Actions tab. Other options here include controlling if the email is marked for delete or not, or auto-deleted.

You can also hide emails in the email grid if matched by the filter, so these emails are not shown so as to make it easier to read certain aspects of your email.

How will I know which filter tagged an email?
Click on the spam side bar and select 'Lists', click on the email which has been marked by your filter and the filter used will be highlighted in the filter box.

Using Origin of Spam

Origin of Spam is usually known as Real Time Blackhole Lists or RBL's. These public external blacklists keep a record of where spam is sent from. MailWasher accesses these and returns back information about the origin of the email - if it comes from a sender of spam, or not.

By default, two blacklists are turned on by default in MailWasher, SpamCop and Spamhaus and you can add more if you wish.

Options:
Only keep matched IP addresses for X days. Hiding emails in the email grid from those addresses on RBL blacklists, so these emails are not shown so as to make it easier to read your legitimate email. Auto delete any emails matched by this filter.

Using First Alert!

FirstAlert! is Firetrust's own external database of actual known spam messages, gleamed from spam reports and honey pots, or spam trap email addresses. When users check their email, it is also checked against FirstAlert! and if a message is matched, it is given a spam score.

FirstAlert! is enabled by default and is included as part of your license.

Options:
Include expiring unused email addresses so the list doesn't become too large. Hiding emails in the email grid from those addresses caught by FirstAlert, so these emails are not shown so as to make it easier to read your legitimate email. Auto delete any emails matched by this filter.

Using Learning

Learning or Bayesian Statistics are used by MailWasher to help recognize spam and good email, based on email you train as spam or good. After a short period of training, the learning filter becomes very accurate.

In the Inbox screen, the column Classification shows thumbs up or thumbs down. Clicking the thumbs up icon means you think the email is good, while clicking the thumbs down icon means you think the email is spam. Clicking a colored thumbs up or down icon again will cause it to change to neutral.

These actions of determining if an email is good, spam or neutral help build up a body of good and spammy words inside emails. To begin with after training only a few emails, the accuracy may not be great, but after training around 20 emails of good and spam content, the accuracy should be very high. As you train more emails, the accuracy becomes higher and the training will largely take care of itself.

In Settings>>Spam Tools>>Learning there are various options for changing the settings, but consult the Bayesian Technical Information first.

Understanding Spam Ratings

The Spam Tools section list all the available spam tools inside MailWasher to help identify spam and good messages. Each spam tool is given a spam rating (a positive or negative number) and a resulting total spam score is computed to determine if an email is good, neutral or spam.

The good filters consist of:
Friends list: A list of your friends email address and domanis. Default score +50
Filters: You can create a good filter and give it a score between +1 and +200
Learning: As you train messages as good, MailWasher will automatically assign a score of +1 to +200 for the email based on it's content.

The spam filters consist of:
Blacklist: A list of email address and domains from people you don't want to get email from: Default score -50
Filters: You can create a spam filter and give it a score between -1 and -200
Origin of spam: External blacklists called Real Time Blackholes (RBL's). Default score -50
FirstAlert: Firetrust's real-time honey pot of actual spam messages: Default score -80
Learning: As you train messages as spam, MailWasher will automatically assign a score of -1 to -200 for the email based on it's content.

Neutral or undetermined emails are determined by a total score between -50 and +50

You can quickly see the total score of an email by clicking on the sidebar in the inbox and highlighting an email. The sidebar shows those spam tools which have been triggered along with their score and a total score at the bottom. A gauge also shows where the emails total points are over the range of points.

Auto Delete
When an email reaches a certain points value, you can set MailWasher to auto delete that email so it is sent directly to the recycle bin.

Using Spam Reporting

Most ISP's, Governments and external blacklists give an opportunity for users to report spam. The characteristics of these messages are then usually analyzed after a complaint is sent to the administrator of the network where the spam originated. As a result, spammers networks may get blacklisted to prevent their messages being delivered. Most administrators will therefore make every effort to prevent spammers utilizing their networks for sending spam.

Spam reporting in MailWasher can be found in Settings >>Spam Tools >>Spam Reporting

Generally speaking, to report spam, you must first sign up to create an account with a provider before you can report to a blacklist.

Spamcop is used as an example of the registration process:

Go to spamcop.net and scroll down to Register for the Free Reporting Service. Enter your name or nickname and email address. Press Send Authorization Email to complete the signup process.

Subsequently, SpamCop e-mail sends a confirmation email to the e-mail address you provided. This email contains a username and password. Log in using the username and password you received via mail. After logging in you can then report spam you receive via the website or by using MailWasher. Use the special spam reporting email address given by Spamcop.

Once you've created your Spamcop account, you can continue reporting directly from MailWasher.

First, make sure that the column Reporting is visible in MailWashers inbox. You do this by right clicking on the column headers and in the pop-up list, select the Reporting item.

Then go to Settings>> Spam Tools>> Spam Reporting and click Add Service.

In the following screen:

1 - Enter the name of the service (such as SpamCop)
2 - Include the email address you received from the spam service provider.
3 - Choose one of your accounts to send spam reports. You would usually use the same account for which you have signed up to the service.
4 - Edit the properties of the icon for this service, as it will appear in your inbox. You have choices of background color, text color and letter.

Tip: You can pick a unique icon for each service, but if you have multiple services designated with the same letter, these services will be treated by MailWasher as a group. This means with the click of the one icon, a spam report will be sent to all members in this group.

5 - Click Save

You will return to the previous screen.

Now go back to the MailWasher Inbox. Beside each message identified as Spam or Neutral, in the Reporting column the icons of one or more services that you have created is shown. When clicking on one or more of these icons, these icons show a check mark and when you Wash Mail, these message are sent to the spam reporting service(s).

Important: Please follow the instructions of the service to finalize the report.

Auto Delete using Spam Ratings

If you keep suffering from the same spam in your inbox all the time or you want to take a more aggressive line against spam, you can set MailWasher to auto delete spam so you never see it. The result of this is that spam is sent straight to the Recycle Bin, but you may also find that the occasional legitimate email is also sent to the Recycle Bin.

When an email reaches a certain points value, you can set MailWasher to auto delete that email so it is sent directly to the recycle bin.

For example, if the auto-delete spam score is set to -125 and the total spam score of a particular spam email is -130, then the email will be deleted and moved to the recycle bin.

You can also use specific filters to give certain emails a higher spam rating.

See also, other ways to auto delete spam at Program Help >> Quick Start Topics and Tutorials >> Auto Delete Spam

ADVANCED TOPICS

User Configuration Files

User files such as settings, recycle bin, friends list, blacklist, etc are accessible via Help>>User Files

This directory contains the database of stored messages, recycle bin, friends list, blacklist and general settings.

Logs are also stored here and are useful for debugging problems.

Please see the next chapter Technical Information for more information.

Technical Information

System Requirements
Compatible with Windows 32 and 64 bit Windows XP, Vista, 7, 8 and 10 Needs .NET 4 (If you have all your Windows updates you'll be fine)

Programming
The user interface is written using the .NET 4 platform and Windows Presentation Foundation The engine is written in C++

Process Details
The MailWasher runs as MailWasherPro.exe The user interface handles all the regular settings and controls and passes commands to the the engine which handles all the grunt work, downloading, evaluating the emails and access to the database.

Regular Expression Engine
For the Custom Filters MailWasher uses a PERL compatible regular expression engine called DEELX. If you require technical assistance with regular expressions please feel free to ask in the forum, you can also view the syntax of DEELX here regexlab.com

DataGrid and Other
The DataGrid is Xceed Datagrid for WPF
There is also use of some Chilkat and EmailArchitects components

User Data Files
Under Help >> User Files >> you will find all the user files, settings and log files.
Under Help >> Common Files >> you will find all the language files, some FavIcons and the default user files required if any go missing from the directory above.

User Data Files and their purpose]
Files are typically self explanatory, for example RecycleBinSettings.xml is where MailWasher stores the settings for the Recycle Bin. BayesianKnobs.xml, FirstAlertKnobs.xml and RBLKnobs.xml are generated by the engine currently for debugging purposes. Regex.txt is generated by the engine and is a base64 encoded file based on any custom filters.

The cache subfolder
MWP.db3 - This is an SQLite database which contains your Friends List, Blacklist, cached results from FirstAlert and DNSBLs, hash tables for deleted and cached emails and other miscellaneous settings.

All of the .dat files are related to the Bayesian data as explained in the Bayesian Technical Information page].

The crypto subfolder
This stores encrypted email data. It's not stored in the database for faster access.
0001 File - Is a Recycled or Cached Message
0002 File - Is extra message information for quick access
0004 File - Is extra information stored on a message when deleted
0010 File - Are messages trained as Spam
0011 File - Are messages trained as Good

Common Files and their purpose
The .dat files are backups MailWasher will copy if the user files of the same name go missing. DNSBLServerList.xml is a list of DNSBLs available in the drop down menu for quickly adding a preconfigured server ServerList.xml is a list of various preconfigured settings for different email providers. MailWasher will use these settings by default when manually adding an account. FavIcons are used in the UI to display by the account name, this folder contains the icons for the most common email provider accounts.

Bayesian Technical Information

MailWasher uses bayesian statistics to determine the probability that an email is spam or good based on your preferences from the training you provide.

The difficulty with any Bayesian is that it requires healthy volumes of email to be classified as good or bad before it becomes effective, there are some tweaks we've added to the current UI under Settings >> Spam Tools >> Learning.

Firstly, the Bayesian engine is designed to return a statistical analysis of an email ranging between 0 and 1. 0 is very good, and 1 is very spammy. A result of .5 is neutral, often referred to as the midpoint.

An email is broken up into a series of tokens, these are words or other recognisable text of the email. As you train emails these are added to a corpus, the tokens within the email are added to a hash file as well as the number of times these tokens appeared. There is one hash file for email you classify as good and one for email classified as spam.

In a third hash file, tokens have a probability score mapped to them determined by whether the token came from a good or bad email. If a token is found in the spam significantly more, it's probability will be very near the spammy end.
e.g.
viagra 0.821818
If a token is found in both spam and good corpuses at a roughly equal amount, it's probability would be back near the mid-point.
e.g.
html 0.573604

'most interesting' tokens are determined by how far their probability is from the neutral .5 whereas a token whose probability is closer to the mid-point is not considered very interesting.

When an email is checked against the Bayesian it is broken up into these tokens, the 20 'most interesting' tokens are then taken and used to calculate the probability that the email is either spam or good.

MailWasher does at present a fairly standard Bayesian analysis, and converts the Bayesian result into a spam weighting score, which can be coupled with other Spam Tools to come to a final analysis of the email.

On a low Bayesian sensitivity setting:
MailWasher will limit the authority the Bayesian can have, so the highest 'weighting' it will apply will be -/+99 and 'Infinite' for a message that has been trained. If the Bayesian evaluates the message between the range of -50 through to +50, and other Spam Tools bring the Total Rating to outside of that range, then MailWasher will automatically train that email as either good or bad.

On a high Bayesian sensitivity setting:
MailWasher will not limit the authority the Bayesian can have, so the highest 'weighting' it will apply will be -/+149 and 'Infinite' for a message that has been trained. If the Bayesian evaluates the message between the range of -75 through to +75, and other Spam Tools bring the Total Rating to outside of that range, then MailWasher will automatically train that email as either good or bad.

Minimum word length - Sets the minimum numbers of characters required for the word (token) to be evaluated by the Bayesian. So words like 'of' would be completely ignored.
Default is 4

Maximum word length - Sets the maximum numbers of characters required for the word to be evaluated by the Bayesian.
Default is 30

Use lower case - By default MailWasher ignores capitalisation when evaluating words, so for example 'monkey' is considered the same as 'Monkey'. Unchecking this option will treat words with different capitalisation separately.
Default is checked.

Good token weight - This setting gives more authority to words considered to be good, which in cases where emails have both good and spam words generally means the email will come out as good.
Currently the setting is 2.0 doubles their weight.
Default is 2.0

Minimum count for inclusion - A word must occur this number of times before it will have its' probability mapped.
Default is 5
Certain spam count - If an email has 0 good tokens, and more than the number specified of bad tokens then MailWasher will class as definitely spam and return the Certain Spam Score regardless of the Bayesian evaluation. If this is a negative number this feature is disabled. A typical number to set would be around 10, though if very few emails have been trained as good it may cause false positives and mark good email as spam.
Default is -1

Interesting word count - The number of tokens both good and bad that will be considered when performing the final evaluating of the email. A larger number early can cause the Bayesian evaluation to be too authoritative, so currently set to 10. Though 15-25 is a better choice as more emails are trained.
Default is 10

Whole words can also be excluded currently by manually editing the 'mwp_exw.dat' file in the Application Data\Firetrust\MailWasher\Cache\ directory. You can open this file in a standard text editor, one word per line.

Whole words can also be included currently by manually editing the 'mwp_inw.dat' file in the same directory. You can open this file in a standard text editor, one word per line. For example as above a word must have 4 characters to be considered, but adding the word 'sex' makes MailWasher consider this word.

Words can also be converted in the 'mwp_conv.dat' file in the same directory, so for example the following would convert all the different variations to a plain 'viagra'
v1agra viagra
\/iagra viagra
/iagra viagra
vi@gra viagra
/i@gra viagra

Other files are
mwp_nswl.dat - This is the non-spam corpus, it is rebuilt every time mail is washed.

mwp_swl.dat - This is the spam corpus, it is rebuilt every time mail is washed.

mwp_pmap.dat - This file stores the probability mappings for tokens,

MWP.db3 - This is the main MailWasher database file, it stores friends list, blacklist, email deleted, the corpus files etc...

About Log Files

Log files are generated when using MailWasher to help with problem resolution and debugging.

The log files can be found at Help>>User Files, then going to the Logs folder. Extended logging can be enabled by checking Log Protocol in Help>>Log Protocol

If MailWasher crashes for any reason, when it next starts you will be prompted to tell Firetrust about the problem. If you elect to inform Firetrust of the problem, it will also send the logs at the time of the crash. This helps in the resolution of any problem.

Logs are broken into subfolders by date.

The files are as follows.

MWPapi.log – This contains information relating to the main user interface (MailWasherPro.exe) and information it processes from the engine.
MWPapp_FirstAlert.log – This contains information about FirstAlert
MWPapp_MWPapp.log – This log file is actions and other information from the engine (MailWasherProApp.exe)
MWPapp_(account).log – Each account in MailWasher has its’ own log file.

If Protocol Logging is enabled, these files may be created.
MWPapp_POP3_(account).log – Specific POP3 protocol data relating to that account.
MWPapp_IMAP_(account).log – Specific IMAP protocol data relating to that account.
MWPapp_SMTP_(account).log – Specific SMTP protocol data relating to that account.

If MailWasher does crash, a file errors.log will also be generated.

UPGRADING, RE-INSTALLING, TRANSFERRING AND BACKUPS

Upgrading

Follow these steps to upgrade your version of MailWasher:
MailWasher will automatically check for new updates and prompt you to download and install them, or you can manually update by going to Help>>Check for Updates.

Update options can be found at Settings>>General>>Updates, and allows you to set the frequency of update checking.

During the update process, MailWasher will shutdown, uninstall itself and keep your settings, then install the new version and run it.

Re-Installing

If you have reformatted your PC, follow the steps below to reinstall your registered version of MailWasher.

Download MailWasher, double click the icon to run the installation file and follow the wizard to complete the installation. Enter your license key after pressing 'register'.

Transferring and Backups

If you have purchased a new PC and wish to transfer MailWasher from another computer, there are a couple of options.

1. Export your settings by going to MailWasher>>File>>Export. This will save a file with all your settings. Take this file to your new computer and import the settings via MailWasher>>File>>Import

Or

2. Manually copy across

You'll need to copy the folders and files at Help>>User Files, over to your new computer in the same location.

The easiest way to do this is to first copy the MailWasher folders and files at Help>>User Files to a thumb drive or CD on your old computer. Then make sure you have installed MailWasher Pro on your new computer and go to Help>>User Files. This will open the new folder. Now close MailWasher (if it's still sitting in the system tray, right mouse click on the Mailwasher icon and click Exit) , then copy the existing files to the new location. Re-open MailWasher and all your settings will have been transferred.

This copying of files may take some time depending on how large the files are, so you may just want to copy all the files in this folder and ignore the sub-folders 'cache', 'logs' etc.

Backups
To create a Backup, point your backup program to the location of the folder at Help>>User Files.

MAILWASHER PRO SUPPORT

MailWasher Pro Support

There are a number of different sources of help in MailWasher Pro. In addition to this help file you can also access tutorials, the online user forum and Firetrust support.

To get started, your main source of information should be the help file. We have designed it to provide all the information you will need to use MailWasher Pro.

Before contacting support, take a look through this help file and the online user forum.

Displaying the help
The quickest way to display the help is to press F1. Most of the settings screens also contain context-sensitive help, which if available will be displayed automatically when you move the mouse over a setting.

Using the user forum
The online user forum is a huge resource which contains a lot of questions and answers from Firetrust staff and thousands of users.
The forum is located at forum.firetrust.com

Contacting Firetrust support
Direct email support is available from the Firetrust support team at support@firetrust.com

Tutorials
You'll find several tutorials inside this help file.

MAILWASHER MOBILE

Downloading

MailWasher Mobile lets you screen all your email at the server, so you can quickly remove any unwanted email easily. The end result is you're left with only the good email you want in your email program.

Comprehensive anti spam filters are used, along with a Friends list and Blacklists to help identify spam and good emails.

MailWasher Mobile can be downloaded from these links.

Apple iPhone/iPad: iTunes Appstore
Android phones and tablets: Google Play Store
Windows Phone: WP8 Store

Setup MailWasher Mobile

When you first start MailWasher you will need to create a Firetrust Login. This ensures you can sync your settings from MailWasher Pro to all of your mobile devices.

First create a Firetrust Login by pressing the Create Login button.
Enter your email address and a Password.

You will now be logged in to MailWasher Mobile.
Next you will be prompted to add your email account information. The setup wizard asks you for:

An Account description/name - This is just for your info. Eg. Home, Work, GMail, Hotmail etc
Email address - Enter your email address for this account
Email account password - Enter the email address password for your email account

The setup wizard will attempt to setup your email account automatically from this information, and if successful you will be shown the emails in that email account. If unsuccessful, you will be prompted to enter the rest of the email account information so MailWasher can successfully login to your email account for you.

Using MailWasher Mobile

Using MailWasher is simple. When you first view your email, MailWasher shows you a summary listing of your emails with a TRASH CAN icon which is used to mark the message for deletion when tapped. If you tap a message elsewhere, the entire message is displayed. Press the WASH button to remove the unwanted emails checked with the Trash Icon. Those unwanted emails are instantly removed from the server, so you are only left with the emails you want when you go to your email program.

You can add email senders to the Friends list or Blacklist by swiping across an email, and then clicking the person icon for the Friends list, and the blocked icon for the Blacklist. The next time an email arrives from this sender, the email will be marked Green if on the Friends list, or Red with it checked with the TRASH icon if it's in the Blacklist.

To switch between your email accounts, just tap on the Account Name, and you will be presented with a list of your email accounts if you have more than one. The corresponding new message count also appears next to each email account. To view all your email accounts on the same screen, press the ALL Accounts button.

Common Actions

Pull down - Refresh/Check for new messages
Swipe across - Add/Remove email to/from Friendslist/Blacklist
Tap the TRASH CAN icon - Marks the message to be deleted
Tap an email - Shows the full text of the email
Tap WASH button - Deletes any emails marked by the TRASH icon
Tap the account name - Shows your email accounts to select, or to view ALL email accounts in the same screen
Tap the COG wheel - Takes you to the settings screens

Troubleshooting MailWasher Mobile

Q: I cannot get my GMail email account to work
A: Gmail has probably blocked your account from being used with MailWasher Mobile, so visit https://myaccount.google.com/ then go to 'Recent Activity' to unblock the app. Also creating an application specific password should help https://support.google.com/mail/answer/1173270?hl=en. For new Gmail email accounts, Google prefers to authenticate your identity via a new method where your username and password are not used. For now, you'll need to enable Gmail for use with less secure apps at https://www.google.com/settings/security/lesssecureapps It's not any less secure but lets you use your email address and password to login as you've always done.

Also, please check your GMail account via your web browser. If you get an email which mentions 'Suspicious signin prevented' in your Gmail account, then it's because you've tried to enter your email account in to MailWasher and because it's hosted at a different location than you normally login with, Google asks you to verify that this sign-in is in fact legitimate. Just follow the instructions in the email from Google to verify this.

Q: I cannot get my Outlook.com email account to work
A: If you log in to Outlook.com, then go to the Settings (the gear icon)>>Options, then to 'Connect devices and apps with POP' and enable POP.

Can you also visit this page http://www.microsoft.com/en-nz/Account/Security/recentactivity.aspx and look at your recent activity to see if there's anything there which needs attention, such as a security warning or wrong password. If you see unusual activity in the US at Amazon, that is our servers.

Q: How do I sync from MailWasher Pro to MailWasher Mobile?
A: First, go to MailWasher Pro>>Settings>>Sync, then click the 'Create Login' button to create a Firetrust Login.
A Firetrust Login is your unique login (consisting of an email address and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there.

Then Click on the 'Mobile' Sync Option and select which email accounts and friends and blacklist to sync. Then hit the 'Sync' button.

Then go to the MailWasher app on your phone and login with your Firetrust Login, and you'll find all your info setup already on the phone.

Q: Does MailWasher support IMAP and POP3?
A: Yes it supports IMAP and POP type email accounts.

Q: How many email accounts can I add?
A: You can add all your email accounts.

Q: Why does the new message count seem incorrect?
A: The answer is due to timing. Because MailWasher Mobile is a server side app, then it's only checking every 15 minutes, except: (a). When you setup an account, or login, it will check for new email. (b). When you're using the app, it will check every 3 minutes.

Q: Why do I have to create a Firetrust Login?
A: A Firetrust Login is your unique login (consisting of a username and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there.