Using MailWasher Pro

 

How do I use the Action column?

Click here for a flash demo.

 

How does MailWasher Pro delete messages?

MailWasher Pro deletes email messages directly off your Internet Service Provider's server before they are downloaded.

 

Can I get deleted messages back?

Yes. To restore deleted messages:

  1. Select Tools > Recycle Bin to display the message log.
  2. Select the Deleted Email you want to restore, and then click Restore Email, or right click and select Restore email. The email is sent to your inbox.

To utilize this feature, it also requires you to set MailWasher Pro to keep a copy of your deleted mail.
Under Tools > General Options > Recycle Bin Options select Enable Recycle Bin and Allow deleted email to be restored from the recycle bin.
MailWasher Pro also needs to know what your SMTP address is, in order to send the restored email, as well as the email address you want these restored emails sent to.
Note: You can only restore messages that you have deleted after enabling this option.

 

Why does MailWasher Pro only preview in .txt format and not HTML?

HTML can carry viruses and other scripts which can run when viewed. Although HTML is easier to read and better to look at, it is potentially harmful to view HTML email if you are unsure of the sender.

 

How do I move email messages from MailWasher Pro to my email program?

You don't need to. Messages displayed in MailWasher Pro are still available on your server for download in to your email program. When you have finished in MailWasher Pro, go to your regular email program and click Send/Receive ("Check Mail" in Eudora, "Get Msg" in Netscape) to download your mail.

 

What keyboard commands can I use with MailWasher Pro?

 
[ARROW DOWN] Move down one message
[PAGE UP] Move up one page
[PAGE DOWN] Move down one page
[ESC] Exits preview
[DELETE] Marks for Delete
[D] Marks for Delete
[B] Marks for Bounce
[R] Marks for Report
[+] Adds to Friends List
[-] Adds to Blacklist
[ENTER] Preview
[SPACE] Preview
[F5] Check Mail
[F6] Process mail
[C] Clear message list
[F7] Launch email application
[F8] Display Accounts window
[CTRL] + [F6] View Preview pane
[CTRL] + [F7] View Filter sidebar
[CTRL] + [F8] Show hidden emails
[CTRL] + [A] Select all
[CTRL] + [O] Show Options window
[CTRL] + [E] Show the Errors digest
[CTRL] + [T] Display Spam Tools
[CTRL] + [Shift] + [M] Maximise

How does MailWasher Pro bounce messages?

MailWasher Pro uses an algorithm to determine the best route to send the bounced message back (from, reply to, return path). MailWasher Pro can bounce a message one of two ways:

  1. Local option - The bounce is sent back via your ISP's postmaster.
  2. Remote option - The bounce is sent back via the sender's SMTP server.

In either case, the bounce looks exactly like it has come from your ISP and not from your address. If the spammer used a fake address, then your bounce message is itself bounced back to the postmaster (local option) or lost in cyber space (remote option) so you don't receive the bounced bounce email.

 

I can't bounce messages!

Check Bouncing is enabled for your account. To do this click Tools > Email Accounts > select your account > select Bouncing and Outgoing Mail > select Enable bouncing of messages from this account.

Make sure your SMTP settings are correct. You may also not be able to bounce messages if you are bouncing messages for an account that is not the same as your dial up provider. To get around this problem, make the SMTP settings for all your accounts are the same as your dial up provider. If you are using remote bouncing, it can often require the actual DNS server address to be loaded, instead of using the default Detect automatically option.

Enable bouncing in the following Spam Tools if you wish -

In MailWasherPro click Tools > Spam Tools > My Blacklist and check 'Mark the email for bounce'

In MailWasherPro click Tools > Spam Tools > FirstAlert! and check 'Mark the email for bounce'

In MailWasherPro click Tools > Spam Tools > Learning and check 'Mark the email for bounce'
In MailWasherPro click Tools > Spam Tools > Learning > Recognizing Spam and check 'Mark the email for bounce'

In MailWasherPro click Tools > Spam Tools > Origin of Spam and check 'Mark the email for bounce'

 

Do the spammers know I am bouncing email?

No, spammers do not know you are bouncing messages. Bounced messages look just like a returned mail message you would receive if you sent an email to an incorrect address.

 

Why are my friends getting their emails bounced back to them?

Check that your friends are not listed in your blacklist. Select Tools > Spam Tools and select the my Blacklist tab. Locate your friend's name and delete it from the list.

 

Why can't I bounce messages from my AOL account?

The AOL proprietary system does not allow bouncing from AOL accounts.

 

I am getting my bounced emails back to me

If you are using AVG7, go to the AVG Control Center, double click the Email Scanner Plugin, click the Configure button and deselect the option Check Outgoing Mail.