1. MailWasher Pro was written to comply with POP3 standards and if for some reason the server you are dialling into has an error, or is not fully compliant (it's more common than you think), then MailWasher Pro does nothing and the server disconnects. It could also just be a temporary communication problem causing the server to disconnect from MailWasher Pro.
2. You should be using your POP3 settings given by your Internet Service Provider to dial in to the server, not a proxy such as 127.0.0.1, pop.nortons.antivirus or localhost.
3. There is a bug in Norton Internet Security and Nortons Antivirus 2002, so users should disable the incoming mail scanning in NAV 2002 to prevent the disconnections, although you may need to restart your computer for the changes to take effect.
Upgrading to NAV 2004, or switching AV applications, would also resolve this issue.
4. You may also receive this error if using AVG 7. To solve this problem, you must follow these steps:
1. A "plain text" password is the most common type of password. Some email providers like MSN require further identification. If you have a POP3 MSN account select Tools > Email Accounts to display the Accounts window. Select the Incoming Mail tab. Click Advanced account options and select the Use Secure Authentication and MSN SPA options.
2. If your mail server requires APOP select Tools > Email Accounts to display the Accounts window. Select the Incoming Mail tab. Click Advanced account options and select the Use Secure Authentication and APOP options.
3. You should be using your POP3 settings given by your Internet Service Provider to dial in to the server, not a proxy such as 127.0.0.1, pop.nortons.antivirus or localhost.
4. If you receive this error message and are using Zone Alarm:
Go to ZA Free > Firewall > Zones > Add > Host/Site > Host name, and in the dialogue that comes up add your POP3 mail server name and a simple description (Mail server) and click Lookup, and then Apply.
Repeat this for the smtp server and for each of your separate email account POP3 addresses.
5. You may also receive this error if you are using AVG7.
To solve this problem, you must follow these steps:
Prior to your first mail check in MailWasher Pro you must log out of any AOL proprietary software (AOL, AOL Communicator and AOL Instant Messenger). After MailWasher Pro successfully checks your mail upon first opening the program, all subsequent mail checks work fine, whether you are logged into other AOL software or not.
AOL uses a special authentication system, which we are unfortunately not able to bypass. This means that while you are logged on to any AOL software (AOL, AOL Communicator and AOL Instant Messenger) MailWasher® Pro cannot check your account when you first open the program. So check MailWasher Pro first and then you can logon to other AOL software with no problems.
Microsoft unfortunately now require an annual subscription fee to allow access to Hotmail accounts through programs like Outlook, Outlook Express and MailWasher.
To upgrade your Hotmail account visit http://upgrade.msn.com.
If you are having problems or errors with the Quick Reply not working, then click here to download a patch. Once downloaded close MailWasher Pro and run the file, then answer YES to import this into the Windows Registry.
If you need to undo this change, download the patch removal from here and follow the above steps.