MailWasher Pro and Phone Support

Ki Ora from a sunny but cooling New Zealand

It's almost winter and before the ski season hits and all the staff here at Firetrust go play in the snow, we'd thought we would give a quick update on MailWasher Pro.

The release of Vista wasn't entirely kind to us, as testing produced some inconsistent results. But while the programming team was happily working their way through the issues, the big cheese here at Firetrust (click on the link for a picture) decided on changing some of the usability and making some graphical changes. Moved some buttons, coloured in some pretty pictures...you know the stuff I mean.

However with the help of a large stick and encouragement propoganda entitled "How not to be beaten by the large stick" we are making good progress, and will have a release in the not too distant future.

If you're a Vista user and having problems, then you should be able to resolve the main issues by ensuring MailWasher Pro runs as an Administrator. To do this, right click on your MailWasher Pro shortcut >> with the left mouse button select Properties >> select the Compatibility tab at the top >> ensure the option "Run as administrator" is checked >> click OK. Any further problems please contact support.

While I'm on the topic of support, when I'm asked what I do at Firetrust I always proudly boast "I'm a monkey with a keyboard". Well now, Hamish, who is a long standing member of the support team can now boast to his family and friends "I'm a monkey with a keyboard....and a phone".
Mostly working from home, Hamish now comes into the office specially for you. He was the obvious choice for offering technical support over the phone, with his pleasant manners, and the bringing of cookies into the office.

We'll trial the phone support for a time, and see how good it is. If you have a problem you'd like to discuss (ideally related to our software) and want to give Hamish a call, please check out our Contact page for all the details.